Shipping Policy

1) Order Processing and Preparation

At Elena’s Loft, we treat every order with the utmost care to ensure the highest quality and precise fulfillment.

  • Processing Window: Please allow 1 to 3 business days for our team to verify, pack, and process your items before they are dispatched from our facility.

  • Weekends and Holidays: Orders placed during weekends or observed public holidays will be prioritized and processed on the following business day.

  • Order Modifications: Because our system is automated to ensure quick dispatch, changes to your shipping address or order details cannot be guaranteed once checkout is completed. Please double-check your information before finalizing your purchase.

2) Delivery Timeframes and Tracking

We connect you with dependable, trusted global and domestic carriers to deliver our curated collections safely to your doorstep.

  • Standard Delivery: Our estimated standard transit timeframe to Canada is 5 to 15 business days. The exact arrival date depends heavily on your specific location and regional postal routing.

  • Tracking Confirmation: As soon as your package leaves our fulfillment center, an automated email containing your unique tracking number and portal link will be sent to the email address provided at checkout, allowing you to monitor your delivery milestones.

3) Shipping Fees

To provide a seamless boutique shopping experience, Elena’s Loft is pleased to offer complimentary shipping on all orders. There is no minimum purchase required; every package is handled, tracked, and delivered directly to your door at no additional cost to you.

4) Step-by-Step Order Placement

Shopping at Elena's Loft is designed to be simple, secure, and straightforward:

  1. Select and Add: Choose your desired style, consult our detailed size charts, and add the item to your virtual shopping cart.

  2. Review at Checkout: Proceed to our checkout page and carefully review your personal contact details, phone number, and physical shipping address.

  3. Secure Payment: Choose your preferred payment method. All transactions are securely processed through our advanced, SSL-encrypted payment gateway to safeguard your financial data.

  4. Confirmation: Once your order is finalized, a detailed confirmation receipt will instantly be emailed to you for your records.

5) Supply Chain Delays and Product Availability

While we strive to meet our delivery estimates consistently, please note that transit times may occasionally fluctuate during high-volume peak shopping seasons, statutory holiday periods, or due to unforeseen global customs inspections. Our dedicated team closely monitors our shipping networks and is entirely committed to keeping you informed via email should any unexpected logistics delays arise.

6) Shipping Insurance Policy

We want you to feel entirely confident while waiting for your order. For added peace of mind, we offer optional Shipping Insurance at checkout. When selected, this coverage fully protects your purchase against logistics complications.

Covered Events

  • Verified Lost Packages: If your shipment stalls in transit, stops updating, and is officially declared lost by the carrier network, we will issue a brand-new replacement shipment immediately at no extra cost.

  • Transit Damage: If your package arrives visibly torn, opened, or physically compromised, we will replace the damaged garments completely free of charge.

How to File a Claim

  1. Ensure you added Shipping Insurance to your order during checkout.

  2. If a delivery issue occurs, contact our support team at info@elenasloft.com within 7 days of the marked delivery date (or the expected delivery window).

  3. Provide your order number along with clear photos of the damaged packaging, or your tracking link for suspected lost items.

  4. Once our support team reviews and approves the claim, your free replacement items will enter our fulfillment queue immediately.

What is Explicitly Excluded

Shipping Insurance does not provide coverage for:

  • Delivery failures resulting from incorrect, incomplete, or misspelled shipping addresses provided by the customer at checkout.

  • Packages that are explicitly marked as "Delivered" by the carrier tracking system but have been taken or misplaced by a third party (stolen mail).

  • Temporary clearance delays caused directly by regional customs processing or standard carrier sorting backlog.

7) Customer Care

If you need personalized assistance with your shipment, have questions about transit milestones, or need help managing an active delivery issue, our team is here to support you. Please connect with our Customer Care desk at info@elenasloft.com.